Question: How long would my online purchase take to deliver to the delivery address?
We would process your order the next working day (Monday to Friday) after receiving your online order. After which we would request for external courier service and the courier company would pick up your online purchase from our retail shop the next working day (Monday to Friday). The external courier company would deliver your online purchase the next working day (Monday to Friday). In another words, it would take around 3 working days (Monday to Friday) for your online purchase to be delivered to the mailing address.
Question: What if I need the tea leaves or tea utensils urgently.
We can arrange for same day courier at a cost of SGD $20.00
Question: What are the payment method available for my online purchase?
Currently we accept payment via PayNow (Direct Bank Transfer) or PayPal (Credit Card Payment)
Question: Can I self collect my online purchase at your retail shop?
Yes, you can place your order online and we would inform you via email when your order is ready for collection at our retail shop (Our retail shop operation hour is Sunday – Thursday (10.30am till 9.00pm) Friday – Saturday (10.30am till 10.30pm)
Question: Is there free delivery for my online purchase?
Free delivery is available for online purchase above SGD $100.00 (within mainland Singapore), above SGD $200.00 (oversea)
Question: If I am ordering from overseas, how long would it take for the delivery of my online purchase?
We would process your order the next working day (Monday to Friday) after receiving your online order. After which we would pack your online order with protection into carton box and take it to the Singapore Post for oversea posting. The delivery time would vary between different countries custom clearance and oversea logistics partners that Singapore Post is working with. We would email you the website and tracking number so that you can check your online purchase oversea delivery progress.
Question: What if I have query about my online purchase after I have received my tea leaves / tea utensils?
Please feel free to email us at email@example.com and we would be glad to help you with your query.