Question: How long would my online purchase take to deliver to the delivery address?

It would take 5-7 working days from date of order to delivery for our local free delivery service. 

Orders are processed from Mondays to Fridays. Upon dispatch to our courier partner, it will typically 2-4 working days for the parcel to be delivered.

Question: Can I self collect my online purchase at your retail shop?

Yes, you can place your order online and indicate in order notes that you’d prefer self collection. Our retail shop is open daily (Monday to Sunday) from 10:30am – 9pm, with extended hours to 10:30pm on Fridays and Saturdays. Please drop us an email (in*****@********er.com) or call our shop (6226 3026) prior to collection.

Question: What if I need the tea leaves or tea utensils urgently.

Please contact our team (in*****@********er.com) to enquire about express shipping.
Alternatively, you can opt to self collect your online order or purchase the items directly from our store at 9 Neil Road.

Question: What are the payment method available for my online purchase?

Currently we accept payment via PayNow (Direct Bank Transfer) or PayPal (Credit Card Payment)

Question: If I am ordering from overseas, how long would it take for the delivery of my online purchase?

Delivery costs and time varies by location.
Please drop us an email (in*****@********er.com) for international orders and our team will provide you with a shipping quote and assist you with your order. 

Question: What if I have query about my online purchase after I have received my tea leaves / tea utensils?

Please feel free to email us at in*****@********er.com and we would be glad to help you with your query.

Question: Do I have to pay for duties and taxes?

For orders within Singapore, all fees are included in the products, so there is no need for any additional payment for any form of duties and taxes.

Shipments to all other countries outside of Singapore will be made on a duties unpaid (DDU) basis, which means you are solely responsible for payment of any applicable duties and taxes upon receipt of your order. If you are purchasing from non DDP countries, you are the importer on record and must comply with all laws and regulations of the country in which you are receiving the goods. You may be subjected to import duties and taxes that are levied once the merchandise reaches your country which are payable by you. Any additional charges for customs clearance must be borne by you. We have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country, so you should contact your local customs office for further information.